Refunds and Returns

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Mail Returns to: PinkBird RN Returns

                              620 Myrtle Avenue #7

                              Brooklyn, NY 11205

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We accept returns of unopened products within 14 days of delivery. Upon receipt and inspection of the product, a refund will be issued.  The customer is responsible for shipping costs associated with the return. To initiate your return, please email info@pinkbirdrn.com.

We can only accept returns for products directly purchased through pinkbirdrn.com. We cannot accept products purchased from a third-party retailer.

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Report Order Problem 

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If your order is missing a product, contains a damaged item, or other concern, please contact us at info@pinkbird.com and we will resolve the issue as soon as possible.

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Order Status

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We process orders Monday through Friday in the order in which they are received. Orders placed after 4:00PM EST will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us at info@pinkbird.com.

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Shipping Methods

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Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays. Expect 1-2 business days for processing). We use a variety of standard shipping carriers. We kindly ask that you anticipate 3-5 business days for standard shipping.

We do not ship outside the U.S. at this time.

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